{"id":5240,"date":"2026-09-30T14:32:01","date_gmt":"2026-09-30T12:32:01","guid":{"rendered":"https:\/\/www.tisr.sk\/appeals-and-complaints\/"},"modified":"2026-10-22T11:06:33","modified_gmt":"2026-10-22T09:06:33","slug":"appeals-and-complaints","status":"publish","type":"page","link":"https:\/\/www.tisr.sk\/en\/certification\/certification-of-management-systems\/appeals-and-complaints\/","title":{"rendered":"Appeals and Complaints"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-d60bg0-1d5d5dc15979fb5560341ac991c4a3f8\">\n.avia-section.av-d60bg0-1d5d5dc15979fb5560341ac991c4a3f8{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.tisr.sk\/wp-content\/uploads\/2026\/09\/hero__kontakty.webp);\nbackground-position:100% 50%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-d60bg0-1d5d5dc15979fb5560341ac991c4a3f8 main_color avia-section-default avia-no-border-styling  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.av-special-heading.av-3oat3u-692a1185a486e27133b12bb3f074c7dd .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-3oat3u-692a1185a486e27133b12bb3f074c7dd .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-3oat3u-692a1185a486e27133b12bb3f074c7dd av-special-heading-h1 blockquote modern-quote  avia-builder-el-2  el_before_av_textblock  avia-builder-el-first '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Appeals and Complaints<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-mknwp1m0-de550422afc8ea23d227461077ec04ae '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><\/div><\/section><\/p><\/div><\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='av_section_2'  class='avia-section av-eftuo1-b888ccf193b75e9e9cbdf97ac4f5820c main_color avia-section-default avia-no-border-styling  avia-builder-el-4  el_after_av_section  el_before_av_section  nase-poslanie-section invalid-custom-class-found avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-5240'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-c4m3g1-f1e6039119dd80e2c9d1fc7c2bcfbfd8 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-c4m3g1-f1e6039119dd80e2c9d1fc7c2bcfbfd8\">\n.flex_column.av-c4m3g1-f1e6039119dd80e2c9d1fc7c2bcfbfd8{\nwidth:100%;\nmargin-left:0;\n}\n#top .flex_column_table.av-equal-height-column-flextable.av-c4m3g1-f1e6039119dd80e2c9d1fc7c2bcfbfd8 .av-flex-placeholder{\nwidth:0%;\n}\n<\/style>\n<div  class='flex_column av-c4m3g1-f1e6039119dd80e2c9d1fc7c2bcfbfd8 av_one_full  avia-builder-el-5  el_before_av_one_full  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-top  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-muo06msh-10f17a3d49ae720ce8e45cbd70097edc\">\n#top .av-special-heading.av-muo06msh-10f17a3d49ae720ce8e45cbd70097edc{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-muo06msh-10f17a3d49ae720ce8e45cbd70097edc .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-muo06msh-10f17a3d49ae720ce8e45cbd70097edc .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-muo06msh-10f17a3d49ae720ce8e45cbd70097edc av-special-heading-h2 blockquote modern-quote  avia-builder-el-6  el_before_av_hr  avia-builder-el-first '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Appeals and Complaints<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-v654de6-cf5df26a9b32d97c7894ebe4f60c9786\">\n#top .hr.av-v654de6-cf5df26a9b32d97c7894ebe4f60c9786{\nmargin-top:0;\nmargin-bottom:0;\n}\n.hr.av-v654de6-cf5df26a9b32d97c7894ebe4f60c9786 .hr-inner{\nwidth:100%;\nborder-color:#deb749;\n}\n<\/style>\n<div  class='hr av-v654de6-cf5df26a9b32d97c7894ebe4f60c9786 hr-custom  avia-builder-el-7  el_after_av_heading  el_before_av_textblock  custom-separator hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-thin'><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-2s0gyy-8c0ec8bd65649919c9b24814042bc2fc '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>TI CQ handles appeals and complaints related to certification activities in accordance with the procedures outlined in TI&#8217;s controlled documentation.<br \/>\nThe procedure for submitting appeals, complaints, and other submissions is addressed by Directive No. 09\/S\/TI on Handling Complaints and Appeals.<br \/>\nThe retention of all complaints and appeals is governed by the Records Management Policy No. 11\/PPSR\/TI.<br \/>\nA description of the appeals and complaints process is published on the website www.tisr.sk.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-3mw0eo-903884a73281828a90c9fe69195db728 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3mw0eo-903884a73281828a90c9fe69195db728\">\n.flex_column.av-3mw0eo-903884a73281828a90c9fe69195db728{\nwidth:100%;\nmargin-left:0;\n}\n#top .flex_column_table.av-equal-height-column-flextable.av-3mw0eo-903884a73281828a90c9fe69195db728 .av-flex-placeholder{\nwidth:0%;\n}\n<\/style>\n<div  class='flex_column av-3mw0eo-903884a73281828a90c9fe69195db728 av_one_full  avia-builder-el-9  el_after_av_one_full  el_before_av_one_full  first flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-muo2w2z4-d3eea839c8d60c327e12bffaf5eed703\">\n#top .av-special-heading.av-muo2w2z4-d3eea839c8d60c327e12bffaf5eed703{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-muo2w2z4-d3eea839c8d60c327e12bffaf5eed703 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-muo2w2z4-d3eea839c8d60c327e12bffaf5eed703 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-muo2w2z4-d3eea839c8d60c327e12bffaf5eed703 av-special-heading-h2 blockquote modern-quote  avia-builder-el-10  el_before_av_hr  avia-builder-el-first '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Appeals<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-hogu1qf-b90e84f2a0b8a8f438d75d26c9aee7ac\">\n#top .hr.av-hogu1qf-b90e84f2a0b8a8f438d75d26c9aee7ac{\nmargin-top:0;\nmargin-bottom:0;\n}\n.hr.av-hogu1qf-b90e84f2a0b8a8f438d75d26c9aee7ac .hr-inner{\nwidth:100%;\nborder-color:#deb749;\n}\n<\/style>\n<div  class='hr av-hogu1qf-b90e84f2a0b8a8f438d75d26c9aee7ac hr-custom  avia-builder-el-11  el_after_av_heading  el_before_av_textblock  custom-separator hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-thin'><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-muo2wdel-0e758fce185abd5420f42ce3537a9905 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>TI CQ is responsible for all decisions at all levels of the appeals handling process and ensures that only individuals who have not conducted audits or made certification decisions in the case for which an appeal was filed against an audit result or certification decision are assigned to the appeals handling process.<br \/>\nThe submission, review, and decision on an appeal must not result in any discriminatory actions against the person who filed it.<br \/>\nTI CQ will acknowledge receipt of the appeal and provide the person who filed it with reports on the resolution and its outcome, as well as an official report on the conclusion of the appeal handling process.<br \/>\nThe decision communicated to the person filing the appeal will be prepared, reviewed, and approved by individuals who were not previously involved in the subject matter of the appeal.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-31oc4g-e2d9d52de3d3607389525ec852e160e5 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-31oc4g-e2d9d52de3d3607389525ec852e160e5\">\n.flex_column.av-31oc4g-e2d9d52de3d3607389525ec852e160e5{\nwidth:100%;\nmargin-left:0;\n}\n#top .flex_column_table.av-equal-height-column-flextable.av-31oc4g-e2d9d52de3d3607389525ec852e160e5 .av-flex-placeholder{\nwidth:0%;\n}\n<\/style>\n<div  class='flex_column av-31oc4g-e2d9d52de3d3607389525ec852e160e5 av_one_full  avia-builder-el-13  el_after_av_one_full  avia-builder-el-last  first flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-muo2wmxn-68b427d5177b63ba70f7fa592f9e5f01\">\n#top .av-special-heading.av-muo2wmxn-68b427d5177b63ba70f7fa592f9e5f01{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-muo2wmxn-68b427d5177b63ba70f7fa592f9e5f01 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-muo2wmxn-68b427d5177b63ba70f7fa592f9e5f01 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-muo2wmxn-68b427d5177b63ba70f7fa592f9e5f01 av-special-heading-h2 blockquote modern-quote  avia-builder-el-14  el_before_av_hr  avia-builder-el-first '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Complaints<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ygturyp-703601fd2c5d11dc7f6d8aada3919058\">\n#top .hr.av-ygturyp-703601fd2c5d11dc7f6d8aada3919058{\nmargin-top:0;\nmargin-bottom:0;\n}\n.hr.av-ygturyp-703601fd2c5d11dc7f6d8aada3919058 .hr-inner{\nwidth:100%;\nborder-color:#deb749;\n}\n<\/style>\n<div  class='hr av-ygturyp-703601fd2c5d11dc7f6d8aada3919058 hr-custom  avia-builder-el-15  el_after_av_heading  el_before_av_textblock  custom-separator hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-thin'><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-muo2xqjg-ba62f88bcf17b7cb8bee482ec964c114 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Upon receiving a complaint, TI CQ will assess whether the complaint pertains to certification activities for which it is responsible (e.g., auditor conduct during an audit, etc.) or whether the complaint concerns a certified client.<br \/>\nTI CQ will collect and verify all necessary information to confirm the validity of the complaint.<br \/>\nWhen investigating a complaint against a certified client, TI CQ also considers the effectiveness of the client&#8217;s certified management system and will notify the client of any complaint against them at an appropriate time.<br \/>\nIf possible, TI CQ will acknowledge receipt of the complaint and provide the complainant with reports on the resolution and its outcome, as well as an official report on the conclusion of the complaint handling process.<br \/>\nThe decision communicated to the complainant will be prepared, reviewed, and approved by individuals who were not previously involved in the subject matter of the complaint.<br \/>\nTI CQ, together with the client and the complainant, will determine whether, and if so, to what extent the subject of the complaint and its resolution will be made public.<\/p>\n<p>Related pages: <a href=\"https:\/\/www.tisr.sk\/en\/certification\/certification-of-management-systems\/\">Management System Certification<\/a>, <a href=\"https:\/\/www.tisr.sk\/en\/certification\/certification-of-management-systems\/audit-and-certification-document\/\">Audit and Certification Document<\/a><\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><\/p>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6j7ydwhq-a2a40d07c49e4b43285ab95db4fbdadb\">\n.avia-section.av-6j7ydwhq-a2a40d07c49e4b43285ab95db4fbdadb{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.tisr.sk\/wp-content\/uploads\/2026\/09\/banner_poradit-scaled-1.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-6j7ydwhq-a2a40d07c49e4b43285ab95db4fbdadb main_color avia-section-default avia-no-border-styling  avia-builder-el-17  el_after_av_section  avia-builder-el-last  poradit-banner-section avia-full-stretch avia-bg-style-scroll av-minimum-height av-minimum-height-custom av-height-custom  container_wrap fullsize'  data-section-bg-repeat='stretch' data-av_minimum_height_px='512'><div class='container av-section-cont-open' style='height:512px'><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-5240'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-0x41gxdv-af16eb62f5cb9b45518676acaa3e1ff2 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-0x41gxdv-af16eb62f5cb9b45518676acaa3e1ff2\">\n.flex_column.av-0x41gxdv-af16eb62f5cb9b45518676acaa3e1ff2{\nwidth:100%;\nmargin-left:0;\nbackground-color:#ffffff;\n}\n#top .flex_column_table.av-equal-height-column-flextable.av-0x41gxdv-af16eb62f5cb9b45518676acaa3e1ff2 .av-flex-placeholder{\nwidth:0%;\n}\n<\/style>\n<div  class='flex_column av-0x41gxdv-af16eb62f5cb9b45518676acaa3e1ff2 av_one_full  avia-builder-el-18  avia-builder-el-no-sibling  poradit-banner-col first flex_column_table_cell av-equal-height-column av-align-top  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-0irddyro-ed5ccdfea0ccc608f563367a86d0c202\">\n#top .av-special-heading.av-0irddyro-ed5ccdfea0ccc608f563367a86d0c202{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-0irddyro-ed5ccdfea0ccc608f563367a86d0c202 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-0irddyro-ed5ccdfea0ccc608f563367a86d0c202 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-0irddyro-ed5ccdfea0ccc608f563367a86d0c202 av-special-heading-h2 blockquote modern-quote modern-centered  avia-builder-el-19  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Need advice on certification?<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-946rtxhj-2e900c625bac5509440972f22303b11d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">We provide expert consulting in the field of certification for equipment, products, persons, and management systems. We will gladly help you find a suitable solution for your needs. <\/p>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap av-32tnktmw-f097e841f12e16cfb371d2c6e9872570-wrap avia-button-center  avia-builder-el-21  el_after_av_textblock  avia-builder-el-last '><a href='https:\/\/www.tisr.sk\/en\/contact\/#kontakt-formular'  class='avia-button av-32tnktmw-f097e841f12e16cfb371d2c6e9872570 av-link-btn avia-icon_select-no avia-size-medium avia-position-center avia-color-theme-color'   aria-label=\"Contact Us\"><span class='avia_iconbox_title' >Contact Us<\/span><\/a><\/div><\/p><\/div><\/div><!--close column table wrapper. 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